Frequently Asked Questions
How do I know ssap.com has received and approved my payment?
You can contact us by clicking the "Post Message", or call us at (+86)10-59367190/95, Monday through Friday, 8:30am-5:00pm (Beijing time). Our e-mail is
guoji@ssap.cn.
Canceling Orders
Most orders you place on ssap.com enter the shipping process fast so we can get your items to you as soon as possible.
If your order hasn't shipped: You can cancel the order via “My Account”. See “My orders” or “The need to pay order” for information on canceling orders.
If your order has already shipped: Since orders in the shipping process cannot be modified, the orders can not be cancelled.
