Ⅰ　General Report
1　Integrating into the Global Value Chain: Promote Service Outsourcing
　　Transformation and Upgrading【Wang Xiaohong, Liu Yingkui and Li Rui】／001
　　1. Current Situation and Trends of Global Service Outsourcing／002
　　2. Current Situation, Existing Problems, and Trends of China’s Service
　　　　Outsourcing Industry／004
　　3. The Development of Service Outsourcing in Major Industries／008
　　4. The Development of Service Outsourcing Industry in Key Areas／011
　　5. Ideas for Advancing China’s Service Outsourcing Industry／023

Ⅱ　Special Reports
2　Globalization, Global Value Chain, and Service Outsourcing【Wang Zixian】／025
3　Current Situation and Trends of Global Service Outsourcing Industry【IDC】／059
4　Current Situation and Trends of China’s International Service Outsourcing
　　【Li Tinghui】／074
5　Evaluation of the Operation Effect of China’s Service Outsourcing Industry
　　Policy【Wang Chuanrong】／091

Ⅲ　Industry Studies
6　Current Situation and Trends of Outsourcing in Financial Services
　　【Wang Xiaohong, Li Jue and Wang Hai】／123
7　An Analysis of the Development of China’s Contract Research Organizations
　　【Liu Dejun】／138
8　Research on Outsourcing in Animation Industry Services【Zhang Yuhui】／154
9　Research on the Development of Outsourcing in Communication Services
　　【Du Zhenhua et al.】／171
10　Government’s Design of Service Outsourcing Institution: A Signaling Game
　　【Wang Yaling, Yang Xiaowen】／200

Ⅳ　Area Studies
11　An Analysis of the Development of Shandong’s Service Outsourcing【Liu Dejun】／211
12　Beijing’s Service Outsourcing Industry Transforms Faster to the High-end
　　【Qu Lingnian, Lu Yu】／228
13　Current Situation of the Development of Shanghai’s Service Outsourcing
　　Industry【Wang Shengyang, Wang Guo】／241
14　Research on the Development of Dalian’s Software and Information Technology
　　Service Industry【Shao Song, Huo Yaogao】／254
15　Research on the Development of Jinan’s Service Outsourcing Industry
　　【Li Mingjun, Hu Shaojie】／281
16　Research on the Development of Hefei’s Service Outsourcing Industry
　　【Wang Kejian】／292
17　General Situation of the Development of Xi抋n’s Service　Outsourcing
　Industry【Ma Xiaoqin】／301
18　Research on the Development of Zhejiang’s Service Outsourcing
　　【Department of Commerce of Zhejiang Province】／311
19　Research on the Development of Suzhou’s Service Outsourcing
　　【Chen Weiming, Xu Guoliang】／317
20　Research on the Development of Chengdu’s Service Outsourcing Industry
　　【Li Hao】／324

Ⅴ　International Experiences
21　Experiences of the Development of India’s Service Outsourcing Industry
　　【Li Hui】／338
22　Experiences of the Development of Ireland’s Service Outsourcing Industry
　　【Li Hui】／357
23　Experiences of the Development of Russia’s Service Outsourcing Industry
　　【Li Hui】／368

Ⅵ　Domestic Case Studies
24　A New Opportunity for the Development of Service Outsourcing
　　——The Establishment of China (Shanghai) Pilot Free Trade Zone【Jin Shihe】／376
25　Experience and Enlightenment of the Development of Service Outsourcing
　　in Suzhou Industrial Park【Suzhou Industrial Park Administrative Committee】／387