Ⅰ General Report
1 Research on Image Crisis Response of Provinces and Municipalities／001
1. Concepts Definition and Research Methods／002
2. The Overall Ranking on Image Crisis Degree of Provinces and
Municipalities／007
3. The Risk Map of Image Crisis of Provinces and Municipalities
(the 2014 edition)／021
4. The Image Crisis Situation of Provinces and Municipalities／027
5. Questionnaire Survey of Social Attitudes／042
6. Guide on Image Crisis Response of Provinces and Municipalities／061
7. Main Conclusions／141
Ⅱ Risky Field Reports
2 Research on Image Crisis Response of Provinces and Municipalities
on Public Security／143
3 Research on Image Crisis Response of Provinces and Municipalities
on Social Order／180
4 Research on Image Crisis Response of Provinces and Municipalities
on Ecological Environment／227
5 Research on Image Crisis Response of Provinces and Municipalities
on Public Service／257
6 Research on Image Crisis Response of Provinces and Municipalities
on Officials’ Quality／318
Ⅲ Industry Reports
7 Research on Image Crisis Response of Medical System／358
8 Research on Image Crisis Response of Supervision over Food Safety／370
9 Research on Image Crisis Response of School／382
10 Research on Image Crisis Response of Civil Aviation／394
11 Research on Image Crisis Response of Civil Administration／406
12 Research on Image Crisis Response of Government Websites(including
Government Microblogs)／420
13 Research on Image Crisis Response of Banks, Insurance and Securities／431
14 Research on Image Crisis Response of Journalists／445
15 Research on Image Crisis Response of Urban Management Officials／465
16 Research on Image Crisis Response of Policemen／479
Ⅳ Officials Report
17 Research on Image Crisis Response of Officials／495
Ⅴ Company Report
18 Research on Image Crisis Response of Enterprises／534
Ⅵ Citizen Accomplishment Report
19 Research on Image Crisis Response of Civic Literacy／559
20 Reference／571
Risk Society requires internal control of risk combined with external prevention of image. Essentially, image crisis response is about the comprehensive governance of social risk from an outside-in perspective. This book provides a risky system for preventing the risk from society in 2014, carries out the ranking of image crisis of provinces and municipalities, and points out that the risky field is waiting for governance. It describes the risk map of image crisis of provinces and municipalities, lists the overall ranking on image crisis degree of provinces and municipalities, and makes special analyses on medical treatment, food security, schools, civil aviation, city management, police and so on.
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